The conflict resolution in the workplace course is designed to provide managers, supervisors and those with team management responsibilities with the practical skills and knowledge to manage conflict in the workplace and maintain a positive environment that champions diversity in opinions.

Through this practical training course, you will be introduced to a range of tried and tested conflict management techniques, taking you through the causes and symptoms of conflict in the workplace, including the five fundamental modes of conflict and how to use them. You will also learn how to develop your assertiveness and take control in difficult situations that require strong leadership, equipping you with the tools and skills to take your career the next level.

• Accredited, quality CPD training
• Instant e-certificate
• Fully online, interactive course with audio voiceover
• Course material developed by qualified professionals

• Self-paced learning accessible via laptop, tablet and smartphone
• 24/7 Learning assistance and tutor support
• Discounts on bulk purchases

Sneak Peek

Who should take the course

This practical training course is ideal for professionals in senior-level management roles, such as:

• Line Managers
• Project Managers
• Supervisors
• Heads of Department

Learning Outcomes

By the end of the course, learners will be able to:

• Maintain an inclusive, harmonious and productive working environment for all
• Take the lead in difficult situations and ensure all opinions are heard
• Apply a range of conflict resolution and management techniques in the workplace
• Identify the different organisational conflict modes and their key characteristics
• Assert themselves effectively in the workplace as a figure of authority and leadership
• Create positive outcomes and an environment that celebrates diverse opinions

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Curriculum

The detailed curriculum outline of our  Conflict Resolution Training Course is as follows: Module 01: Understanding Conflict and How it Begins

• Understanding Conflict and How it Begins

Module 02: Dealing with Emotions and Decisions During Conflict

• Dealing with Emotions and Decisions During Conflict

Module 03: Standing Back and Reaching Better Outcomes

• Standing Back and Reaching Better Outcomes

Module 04: Effective Conflict Resolution Methods

• Effective Conflict Resolution Methods

Module 05: What to Look for in Mediation

• What to Look for in Mediation

Module 06: Aftermath of a Conflict

• Aftermath of a Conflict