Communication : Interpersonal Skills course is the key to closing deals, driving sales, acquiring clients, and building strong professional relationships. This communication skills training course is designed to provide learners with the skills to master conversation and communication in the workplace and beyond.

In this comprehensive course, you will develop crucial communication skills required for any business environment, industry or sector. Through instructor-led exercises and case studies, you will learn about the different types of communication skills required to negotiate, bargain, present your ideas, resolve conflict and solidify strong relationships in the workplace. This course also takes an in-depth look at marketing communication strategy and the art of effective business communication, introducing fundamental techniques that can be applied in meetings, the boardroom, classroom and in interviews.

• Accredited, quality CPD training
• Instant e-certificate
• Fully online, interactive course with audio voiceover
• Course material developed by qualified professionals

• Self-paced learning accessible via laptop, tablet and smartphone
• 24/7 Learning assistance and tutor support
• Discounts on bulk purchases

Sneak Peek

Who should take the course

This professional skills-based training course is ideal for anyone who wants to learn how to communicate better in the workplace, regardless of their industry or sector. It is suitable for those in the following professions:

• Entrepreneurs
• Business Managers
• PAs, Secretaries & Receptionists
• Stakeholders
• HR Professionals
• Sales Executives

Learning Outcomes

By the end of the course, learners will be able to:

• Communicate effectively within a business environment
• Understand the main barriers to Communication : Interpersonal Skills course
• Express themselves well verbally and through the use of body language
• Accurately read the non-verbal cues of those they are interacting with
• Speak confidently, ask questions and present their ideas effectively
• Master the art of conversation for all types of environments

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Curriculum

Module 01: Getting Started In module one, we will explore the key factors of Communication : Interpersonal Skills course Module 02: The Big Picture In module two, we will gain an understanding of why good communication is so important in every aspect of life. Module 03: Understanding Communication Barriers In module three, we will take a look at the main barriers to effective communication and how to overcome them. Module 04: Paraverbal Communication Skills In module four, we will learn how we can use the tone, pitch and pacing of our voice to express ourselves effectively. Module 05: Non-Verbal Communication In module five, we will explore some strategies for non-verbal communication, including body language cues. Module 06: Speaking Like a STAR In module six, we will familiarise with some key verbal communication techniques used by professional speakers, for mastering meetings and presentations. Module 07: Listening Skills In module seven, we will develop our active listening skills for ensuring effective engagement in conversations. Module 08: Asking Good Questions In module eight, we will use our active listening skills to learn how to ask productive and insightful questions. Module 09: Appreciative Inquiry In module nine, we will explore the process of appreciative enquiry and how this approach is used to engage stakeholders. Module 10: Mastering the Art of Conversation In module ten, we will learn the key to successful conversation, with tips and techniques from the experts. Module 11: Advanced Communication Skills In module eleven, we will be introduced to some advanced communication skills for building strong professional relationships in the workplace. Module 12: Closing In the final module, we will take a look back at the lessons learned throughout the course and how to apply them in a business environment.