Complaint Associates teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Complaint Associates is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

• Accredited by CPD
• Instant e-certificate
• Fully online, interactive course with audio voiceover

• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Complaint Associates. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Complaint Associates, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Complaint Associates is as follows: Module 01: Introduction to Customer Relationship Management (CRM)

• Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

• CRM Fundamentals

Module 03: CRM Strategies

• CRM Strategies

Module 04: CRM Databases

• CRM Databases

Module 05: Deepening Customer Relationship

• Deepening Customer Relationship

Module 06: Handling Customer Complaints

• Handling Customer Complaints

Module 07: Introduction to Customer Service

• Introduction to Customer Service

Module 08: What’s Different about Good Customer Service?

• What’s Different about Good Customer Service?

Module 09: Customer Service Communication Strategies

• Customer Service Communication Strategies

Module 10: Building Rapport Over the Phone

• Building Rapport Over the Phone

Module 11: Active Listening and Managing Tough Callers

• Active Listening and Managing Tough Callers

Module 12: Problem Solving over the Phone

• Problem Solving over the Phone

Module 13: Business Telephone Skills

• Business Telephone Skills

Module 14: Diary Management and Note taking

• Diary Management and Note taking

Module 15: Time Management

• Time Management

Module 16: Organisational Skills

• Organisational Skills

Module 17: Communication Skills

• Communication Skills